Terms of Service

Welcome to Nordic Charge Group. By accessing or using our website, products, or services at www.nordiccharge.com (“Website”), you agree to be bound by the following Terms and Conditions (“Terms”). If you do not agree to these Terms, please refrain from using our platform.

1. Acceptance of Terms

1.1. By using our services, you confirm that you are at least 18 years old or have parent/guardian consent to use our platform.

1.2. These Terms form a legally binding agreement between you and Nordic Charge Group ApS (“Nordic Charge,” “we,” “us,” or “our”).

2. Services Provided

2.1. Nordic Charge provides tools and solutions for e-mobility operations, including (but not limited to):

Charge point management and monitoring
Installer coordination and logistics
Hardware integration and onboarding
APIs and system integrations
Analytics, reporting, and operational support

2.2. All features are subject to availability and may be updated, suspended, or discontinued at our discretion.

3. User Responsibilities

3.1. You agree to use our services for lawful purposes only.

3.2. You are responsible for ensuring that your use of our platform complies with all applicable laws and regulations (including local electrical safety rules when applicable).

3.3. You must not circumvent security controls, reverse engineer, resell, or tamper with our systems or with any charging infrastructure connected to our platform.

3.4. You are responsible for the accuracy of information you provide (e.g., account details, billing information, site/asset data).

4. Privacy and Data Use

4.1. Your privacy is important to us. By using Nordic Charge, you agree to our Privacy Policy, available on our Website.

4.2. We may process usage data to maintain, secure, and improve our services and to develop new features, as described in our Privacy Policy.

4.3. We process personal data in accordance with applicable laws, including the EU General Data Protection Regulation (GDPR). Please see the Privacy Policy for details about lawful bases, rights, and data subject requests.

5. Store Platform Integrations

5.1. If you are a retail partner, you may authorise Nordic Charge to connect to your online store on a supported e-commerce platform (currently Shopify, WooCommerce, Wix and Squarespace) so that orders placed in your store are passed to us for fulfilment and installation.

5.2. By connecting your store, you confirm that you have the right to share your customers’ order information with us, and that you have informed your customers that their data is shared with Nordic Charge for the purpose of fulfilling their order.

5.3. We process order information only to fulfil the orders you send us and to report fulfilment status back to your store, as described in our Privacy Policy. We do not use it for any other purpose.

5.4. You may revoke our access at any time from your platform account. After revocation, we no longer receive new orders from that store. Orders already received continue to be fulfilled unless you instruct us otherwise.

5.5. Your use of the platform itself is governed by that platform’s own terms. We are not responsible for the availability, changes, or conduct of any third-party platform, and we are not liable for orders we do not receive because of a platform outage, a revoked connection, or a misconfigured store.

6. Intellectual Property

6.1. All content, designs, software, documentation, and trademarks on or made available through Nordic Charge are the intellectual property of Nordic Charge Group ApS or its licensors.

6.2. You may not copy, distribute, modify, create derivative works of, or exploit any part of our services except as expressly permitted by us in writing.

7. Limitation of Liability

7.1. The services are provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law.

7.2. To the maximum extent permitted by law, Nordic Charge will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill arising from or related to your use of the services.

7.3. While we strive for accuracy and uptime, we do not guarantee error-free operation, uninterrupted availability, or specific outcomes (including availability or performance of third-party charging networks, hardware, or grid services).

8. Termination

8.1. We may suspend or terminate your access to the services if you violate these Terms or if required by law or regulatory authorities.

8.2. Upon termination, your right to use the platform ceases immediately. Sections that by their nature should survive termination shall survive (e.g., Intellectual Property, Limitation of Liability, Governing Law).

9. Changes to Terms

9.1. We may update these Terms from time to time. The updated Terms will be posted on this page with a new effective date.

9.2. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

10. Governing Law

10.1. These Terms are governed by the laws of Denmark, excluding its conflict-of-law rules.

10.2. Unless otherwise required by mandatory law, any disputes shall be brought before the competent courts of Copenhagen, Denmark.

11. Contact Us

If you have questions or concerns about these Terms and Conditions, please contact us at:

Email: info@nordiccharge.com
Website: www.nordiccharge.com

Company details: NCG Danmark ApS, CVR 45892816, Oceanvej 1, 2150, Nordhavn, Denmark